FAQ

Q:    What is KONNECT ?

A:    KONNECT is a complete office phone system that is ideal for offices with up to 30 phones.  KONNECT offers a full range of business features including an auto attendant that acts as your virtual receptionist.


Q:    Can I have the KONNECT phone system connect my other offices and/or my home office?

A:    Yes – KONNECT can link together multiple locations and offices without any additional equipment or hassle.  You will establish the connection between the phones at different sites as you go through the configuration process.  All sites will need to have high-speed Internet access up and running on the Local Area Network (LAN) for the KONNECT phones to plug into.


Q:    Can I keep my current phone numbers?

A:    Yes, the service works with your existing business phone numbers. You do not need to purchase any extra phone numbers to activate your KONNECT phone system.


Q:    Will my phone still work if my Internet connection goes down?

A:    The KONNECT phone system is designed to be robust and survivable.  If you have one or more landlines (regular analog phone line or PSTN line) plugged into your KONNECT phones then you will still be able to make and receive calls over these lines if your Internet connection (or power) goes down.  


Q:    How does KONNECT save my office money?

A:    There are several areas where the system can save your office money:

• There is no PBX or server for you to buy – only the phones.  If you grow and need more phones all you need to buy are more phones.   There are no software upgrades, extra line cards, or expansion kits required.  This means every dollar you spend goes towards a high-quality phone on your desk.
• KONNECT supports the use of VoIP services which can provide significant reductions in your long distance calling costs.  Your KONNECT phone comes pre-provisioned with a VoIP calling account.  All you have to do is activate your account via the KONNECT Portal and you’ll be able to start taking advantage of the low calling rates through the KONNECT office system.
• If you have multiple locations you will now be able to call between those locations for free.

Q:     I need 25 phones – is that too big for a KONNECT system?

A:    Not at all – KONNECT can support up to 30 phones on one system.  If you grow beyond that level you can use your KONNECT phones on most SIP based PBX platforms.


Q:    What do I need to have to be able to use the KONNECT service?

A:    You just need at least one working phone line with an active number to use the KONNECT system.  If you want to make use of the embedded VoIP service for long distance calls then you will also need a high-speed Internet service at your office.  Aside from the phones themselves you do not need any new hardware or software.  You will also need an Ethernet LAN connection at each location where you want to place a phone.  The KONNECT phone does not need it’s own dedicated Ethernet connection because it has a switch port so that you connect the LAN to the KONNECT phone and then connect the phone to your computer using the Ethernet cable supplied with the phone.

Q:    Does KONNECT provide line appearance?

A:    Yes - KONNECT acts like an IP-enabled Key System – meaning you have the line appearance function and can page to one or all of the phone sets on your network.  You can define local and remote PSTN lines, VoIP services, and more to be the ‘lines’ on your KONNECT phone system.

 
Q:    Can I install KONNECT myself?

A:    Yes, and many KONNECT customers do. KONNECT installation is designed to be simple enough that customers can do it themselves.


Q:    Can I add other phones to my KONNECT system?

A:    Yes – you can add SIP phones to the system in the “Extensions” tab of the KONNECT™ Office portal.  They are added as “local third-party extensions” and can be any SIP standard phone such as a conference phone or a simple lobby phone.  Please note however that these phones will not be able to offer the same features as your KONNECT phones.

 
Q:    Will IP phones slow my computer network down?

A:    No. IP phones use minimal bandwidth on the internal network and generally run at speeds of 80 to 100 kbps.
 

Q:    What kind of headsets can I use with KONNECT?

A:    KONNECT works with most standard amplified wired or wireless headsets manufactured by Plantronics, Sennheiser, GN Netcom, Addcom, etc. which can be connected through the modular connector on the rear of the phone.

Q:    What is the difference between extensions and lines?

A:    Lines are the connections to the telephone network supplied to you by your telephone company. Extensions are the telephones attached to telephone lines. The KONNECT phone system allows two or more extensions to share one or more lines and can also allow you to share lines at different locations to reduce long distance calling costs.  
 

Q:    What happens if all the phone lines are in use?

A:    As with any phone system, you can only make or receive as many simultaneous phone calls as you have phone lines. If all your lines are in use, incoming callers will receive a busy signal, and further extensions will be unable to make external calls.